Refund and Returns Policy

At Promo Deal, we aim to ensure customer satisfaction with every purchase.

Our refund and returns policy lasts 30 days from the date of purchase. If more than 30 days have passed, we are unable to offer a full refund or exchange.

Eligibility for Returns

To qualify for a return:

• The item must be unused and in the same condition as received
• It must be in the original packaging
• A receipt or proof of purchase is required

⚠️ Please do not send your purchase back to the manufacturer.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials or flammable liquids/gases

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Partial Refunds (if applicable)

Partial refunds may be granted in these situations:

• Items with obvious signs of use
• Opened CDs, DVDs, software, video games, cassette tapes, or vinyl records
• Items not in original condition, damaged, or missing parts (not due to our error)
• Items returned after 30 days

Refund Process

Once your return is received and inspected, we will notify you via email.

• If approved, your refund will be processed
• A credit will be applied to your original payment method within a few days

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your credit card provider (processing may take time)
• Contact your bank

If the issue persists, contact us at:
📧 Uneeburrehman9@gmail.com

Sale Items

Only regular-priced items are eligible for refunds.
❌ Sale items are non-refundable

Exchanges

We only replace items if they are defective or damaged.

To request an exchange:

📧 Email: Uneeburrehman9@gmail.com

Send the item to:
155 North Hyde Lane
Southall
UB2 5SG
United Kingdom

Gifts

• If marked as a gift, you will receive a gift credit
• If not marked as a gift, the refund will be sent to the original buyer

Return Shipping

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable
• If a refund is issued, return shipping costs will be deducted

For high-value items, we recommend:

• Using a trackable shipping service
• Purchasing shipping insurance

We do not guarantee receipt of returned items.

Need Help?

For any questions regarding returns or refunds, contact us at:
📧 Uneeburrehman9@gmail.com